CBMS Odoo Helpdesk

Track, prioritize, and solve customer tickets
Helpdesk - Ticket Management App
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Features:

- Process tickets through different stages to solve them.
- Add priorities, types, descriptions and tags to define your tickets.
- Use the chatter to communicate additional information and ping co-workers on tickets.
- Enjoy the use of an adapted dashboard, and an easy-to-use kanban view to handle your tickets.
- Make an in-depth analysis of your tickets through the pivot view in the reports menu.
- Create a team and define its members, use an automatic assignment method if you wish.
- Use a mail alias to automatically create tickets and communicate with your customers.
- Add Service Level Agreement deadlines automatically to your tickets.
- Get customer feedback by using ratings.
- Install additional features easily using your team form view.

Internal Reference: helpdesk